The Use Of Information Technology In Airline Industry Management Essay

The Use Of Information Technology In Airline Industry Management Essay As the airline industry has become more competitive, carriers have looked to improve performance and competitiveness. MartÄ ±n-Consuegra (2007) In previous chapters we investigate Time Series analysis of airlines industry and estimated the service separately and jointly. Aksoy(2003) argue that in service industries such as airlines, a major requirement for success is understanding and satisfying customer needs and expectations, creating, communicating and delivering customer value. Thus in this Chapter we check our SITA data includes evolution of self-service, along with the rise of mobile technology, which will increase workforce efficiency and enhance passenger processing. IT implementation research in airlines structure. The reinforcement of e-business activity in airlines has resulted in an increase of sales volume for airlines websites and a decrease for the traditional distribution channels. Moon (2006) In this segment we analyze SITA data includes evolution of self-service, along with the rise of mobile technology, which increases workforce efficiency and enhance passenger processing. Airline Business(2009) The data describes IT implementation between 2001 till 2009 alike our IATA research time investigation. IT and Telecommunication Societe Internationale de Telecommunications Aeronautiques (SITA) data base enables us to investigate the policy and IT trends of Airlines. We use SITA data bank provides a benchmark against which individual airlines and the industry as a whole can measure success in meeting the challenges presented by IT and internet revolution. SITA is multinational information Technology Company specializing in providing IT and telecommunication services to the Aviation Industry, and it is most comprehensive research of its kind. Table 5.1 Airlines IT and telecommunication spend  [1]   Year Average Weighted average 2009 1.75% 1.74% 2008 2.20% 2.18% 2007 1.95% 2.07% 2006 1.85% 2.19% 2005 1.92% 2.27% 2004 2.13% 2.47% 2003 2.36% 2.85% 2002 2.25% 2.59% 2001 2.82% 3.44% Above Table 5.1 indicates IT and telecommunication spend as a percentage of 116 airlines revenue. We presume that much of the first nine years of 21st century spent on IT trends to decrease revenue percent assign for new technology investment. In 2001 the weighted average spent for IT was almost two times bigger than in 2009. The reason for this are: rising fuel prices, financial crisis, terrorist attacks and other important factors often caused changes in forecast of industry financial performance. Instead of the expected profit, Air Transport Association of America (ATA), an organization connected with the largest airlines in the U.S., announced that in March 2009 due to financial crisis passenger traffic was 10% lower than a year before. Thus, our main research questions goal is to investigate the problems faced by the airline industry, and try to find optimal solutions on how international air transportation system can cope with 21century watershed. Nowadays, IT technology deals mainly with passenger transportation support, and goods transportation is somewhat neglected. To reveal strong connection between IT technology investment and development of airline companies we expose Figure 5.1 indicates Average of Passenger transportation of main 160 airlines for the same period as in table 5.1 between January 2001 and April 2009. Between Feb2001 and Feb2002 during terrorist attack effect compared with the Average Passenger Transportation issue perspective, RPK shrunk by 180000 (A ). At the same time Airlines IT and telecommunication spend diminished by o.85%. Moreover, during 12 months of Financial A B Figure 5.1 Terrorist attack and Financial Crisis effect for Average Passenger Transportation of 160 major airlines Source: IATA 2009 airlines data reported by carriers at the time of publication. (SAS)  [2]   Crisis between Feb2008 and Feb2009 Average Passenger Transportation decreased by B=80000 RPK. Similarly, in 2009 airlines IT and telecommunication spend 0.44% les of weighted Average than in 2008. That implies that annual revenue Passenger kilometers significantly impacts Airlines IT and telecommunication expenditure. After FC and another budget inconstancy main managers of air transportation companies are more reluctant to invest in Information Technology systems. The main obstacle to improve IT structure and solutions is lack of investment caused by financial instability. Nevertheless we argue that New Technology outlay is going to bring a profit for air companies and makes them more rival at the market. Pagiavlas et al. (2005) in his paper analyzes mobile business in the context of the airline industry as a strategic tool to create a sustainable competitive advantage through the implementation of an effective mobile business model. Nowadays, after reaching around 4.6 billion mobil e cellular subscriptions by the end of 2009, International Telecommunication Union expects the number of mobile cellular subscriptions globally to reach five billion in 2010, driven by advanced services and handsets in developed countries and increased take-up of mobile health services and mobile banking in the developing world. ITU (2010) New technology of mobile phone check-in, e-ticketing, online or wireless connectivity on-board of the aircraft is becoming popular and common offering to airlines passengers self service. Wei (2005) argues that through the expanded use of the internet-based ticketing, airlines are able to reduce labor costs and in some cases eliminate commissions altogether so as to improve profit margins. Hence, main international organizations involve in business programs to lover industry costs and improve Passenger mobile based services. Figure 5.2 Mobile based services to passengers own mobile phones  [3]   Compared with other mobile services issue perspectives in the Figure 5.1 the best developed system already exists in third airlines inform passengers about flight status and delay. Furthermore, optimised webside for mobile phones and payments via mobile phone systems are implemented by every 6th Passenger Transportation company. In contrast, 73% of Airlines has not sent baggage receipts to mobile phones yet, and 71% has not track/direct passengers at the airports with mobile phones. Nevertheless, plans for next two years position majority of responding airlines in the utilization mobile based service area close to the level of 50%. Nothwithstanding, in 2004 International Air Transport Associations set up Simplifying the Business program (StB). Thus, Bar Coded Boarding Passes (BCBP), IATA e-freight, Baggage Improvement and other programs and facilities are available. In the future Fast Travel Program which consists of four projects that the association says will save the airline indus try over US$14 billion each year. IATA(2009) Therefore, in this segment we conclude our analysis of airlines performance and investigate IT investment effects on the profitability, their growth and survival. Since the tragedy in September 2001, the network or legacy carriers have sought ways to improve business values and minimize losses by cutting jobs, eliminating routes, decreasing infrastructure, streamlining production costs, improving customer services, and creating Figure 5.2 Major IT successes in 2009. Source: SITA (2009) a profitable market Will(2004). One of the most effective solutions for increasing business values attracting more customers, and increasing customer satisfaction is to provide Internet-based low-fare air travel tickets Marks (2004), i.e. to sell low-fare air travel tickets and expedite boarding processes through company web sites. Figure 5.2 indicates 2009 IT implementation success of upgrading virtual infrastructure, self service implementation, and on/offline distributions upgrade. Currently, many airlines are utilizing Enterprise Resources Planning systems (ERP) and their own web sites to market and sell their products to current and potential customers. Some airlines also offer discounts to customers who purchase their tickets online Hanke (2003). The main IT success in 2009 was 11% level of E-ticketing implementation, and 9% upgrading of Reservation Inventory System but across the world, 38% of airlines do not provide any mobile services yet, mainly via cellular phones. Hence, as a reason they claim that there is no clear business case yet, although 20 percent currently offer mobile phone check-in. SITA(2009) In Asia current number of issued boarding passes is sent directly to mobile phones as barcoded boarding passes (BCBP) to every third passenger, and it is the best result before Europe (23%) and North America (22%). Figure 5.2 major IT failures of the last 12 months. Source: SITA (2009) Through the expanded use of the internet-based ticketing, airlines are able to reduce labor costs and in some cases eliminate commissions altogether so as to improve profit margins. Wei (2005) Nevertheless, from the perspective of major failures of the last 12 months Figure 5.3 has identified a number of factors that determine adoption problems for IT implementation. Above figure reveals that biggest failure in the last year was implementation delay. Additionally, IT technology infrastructure and virtualization was unable to be upgraded with significant failure value of 9%. Compared regulation compliance, self service implementation and Sourcing of IT providers achieved the same 1% level. Conclusions Airlines representatives due to last financial crisis are much less optimistic in 2009 about their future IT spend. Thus, managers of air transportation companies look for savings in decreasing expenditure and developing passenger self service processes. The main obstacle to improve IT structure and solutions is lack of investment caused by financial instability. In general, as a result airlines market seen of most potential to reduce costs as via own website in through adding additional products. Mobile based services most likely already implemented to passengers own mobile devices are most likely to be notifications of flight status and delays. SITA (2009) argue that around 5% in their sample respondents currently send BCBP to mobile phones (although three quarters do not offers this facility) with 13%anticipating checking in 2012 (with 18% not offering this facility). Eventually, services most likely to be implemented currently to support on board aircraft are to enable to exchang e data and authorized credit card transactions in real time. Eventually, IATA Simplifying the Business (STB) passenger process project accomplished its e-ticket program on June 1, 2008. STB rebuilt the airline industry to 100% e-ticketing during four years. Finally, air transportation companies industry saved the US$3 billion, according to the association. The Economist (2010). Sprawdz to! http://www.iata.org/html_email/NS1001812/NS1001812-full.html

Employee right case study bea Essay

The Pledge of Loyalty is part of the baptismal of fire when you enter an organization. When you become part of a group, you are obliged to follow the pledge or if you cannot, just leave. And this will play a crucial role in the discussion of this case study. On the first question of Allen Lopez retaining his job, while the First Amendment states that Lopez’ airing of grievance is protected under the Freedom of Expression, he is, however, in conflict with the crime of defamation and for not observing employment restrictions and loyalty oaths. So while he is allowed to use whatever medium to state his feelings and ideas, the law allows his company to fire him for he endangers the security of his company’s workforce. On the second question on whether Lopez be forced to remove his website, the company may do one of two things. First, the company may petition for Temporary Restraining Order that will be issued by the court which will then order Lopez to freeze the website or to bring it down temporarily before the court decides on whether putting up the website did violate company laws as stated in the loyalty pledge. Second is to sue Lopez for damages and include in their motion that he bring down the website to curb further attacks on the company’s image. Lastly, on how ExtremeNet’s executives will respect Lopez’s rights and dignity, it is best for ExtremeNet to simply ask the court to bring the website down especially if it did not pose any significant negative effects in the dealings of the company. Allen Lopez has been a good employee and was only fighting for the welfare of the lower ranking employees. But still, it is in the discretion of ExtremeNet to either fire or retain Allen Lopez in the company. FindLaw. First Amendment – Freedom of Expression. eLaws. Employment Law Guide.

Know What an Old Pro Thinks About College Research Paper Service

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Disney Swot Analysis - 996 Words

Discussion Strength Strength is a positive aspect internal to your business. Firstly, Walt Disney Company has strong product portfolio. Walt Disney’s products include broadcast television network ABC and cable networks such as Disney Channel or ESPN, which is one of the most watched cable networks in the world. Combining the large audience reach of these cable networks, (ESPN has nearly 300 million and Disney Channel 240 million subscribers) and the solid growth of cable television, Disney’s product portfolio provides a competitive advantage for the company over its competitors. Secondly, high brand reputation of Walt Disney Company. The company brand has been well known for more than 90 years in US and has been broadly recognized†¦show more content†¦Subsequently, this company has expands its movie production to new countries. Disney has an opportunity to expand its movie production to such countries as India or China, where movie production industries have developed good quality infrastructure. This would result in lower movie making costs and more localized movies for India and China’s markets. Threats Threats are challenges created by an unfavorable trend may lead to decrease revenues or profits. Intense competition is a Disney’s threat. Disney operates in very competitive industries such as media, tourism, parks and resorts, interactive entertainment and others. The competitive background changes quite radically in the media industry, where news and TV go online and new competitors with new business models compete more successfully than incumbent media companies. Disney’s parks and resorts business segment also receives strong competition from local competitors who can offer better-adapted product. This results in growing competitive pressure for Walt Disney Company. Also, increasing piracy of Disney’s products. The advancements in technology allow copying, transmitting and distributing copyrighted material much easier. With an increasing number of internet users and the speed of internet, this poses a great risk to Disney’s income, as fewer people would go to watch movies in a cinema or buy its DVD, when it’s freely available online. Finally regulatoryShow MoreRelatedDisney Swot Analysis1380 Words   |  6 PagesSWOT Analysis One of the best ways to performs the company’s current situation is performing its SWOT analysis, which bring us a better understand of the internal and external environments, and also help us analyze the potential opportunities and risks regarding the products and services that the company offer and provide. SWOT ANALYSIS Weaknesses - Limit target public; - High Costs of operation; - No guarantee of success; Strengths - Strong brand and image; - High Quality products andRead MoreSwot Analysis Of Disney s Disney 927 Words   |  4 Pages SWOT Analysis Strengths: Disney is one of the most prestigious and well-known companies in the world. Disney is also known to be the third largest media corporation internationally as of June 2015, according to Nordic Information Centre for Media and Communication Research (Appendix 1). 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According to Global Financial Data, Disney first started offering stock to the public in 1940 with a cumulative convertible preferred and then in 1946 it offered â€Å"OTC† (over the counter) common. On November 12, 1957, the NYSE added Disney to its list. So how is the financial condition of Walt Disney today? In the next few sections, I will take a closer look at the financial records of the company including

The Problem Of Project Management - 731 Words

QUESTION 3: CHANGE There are several argument that the failure of project may be caused by the lack of project management while other belief that it is because â€Å"an organization did not focus sufficiently on the people aspects of the project† (Change first, 2009). In fact, the project management is the application of processes, methods, knowledge, skills and experience to achieve the project objectives (APM), coupled with the definition by MSP, â€Å"the programme management provides a framework that integrates and reconciles competing demands for resources, providing a context and control framework for the project of the program† and â€Å"can help organizations avoid the pitfalls and achieve their goals†. However, the other research examined that although the project management provides a means to bridge gap between project delivery and organizational strategy, it is facing some concerns , and lead to the demand of changing business management (Lycett et al., 2004). The APM c onfirmed that disciplined delivery methods are necessary to managing benefits of project, it is not sufficient to ensure benefits realization. This requires the effective planning for changing, the engagement of stakeholders throughout the business change, the change in behaviour and the ability to maintain a business change. So, the change management is significant important to the overcome the project failure by adopt some standards approach. By analysing the model of Kotter process, the role of changeShow MoreRelatedThe Problem Of Project Management1789 Words   |  8 PagesThings will always go wrong in a project. Issues will always arise and depending on the type of issues it can cause major problems and can damage the potential success of the project. There are ways to limit and repair these issues but they will still make an influence on the final outcome of the project. Effects of Changing External Factors: There will be some factors that are out of the jurisdiction of the project managers and staff, so they cannot prevent these external issues from taking placeRead MoreProject Management Techniques to Practice Problem Solutions1520 Words   |  7 PagesCourse: Code: IT Project Management BIT 361 Handout date: Assignment #: 1 6/2/2014 Home Assignment Student Name: _________________________ Semester: Lecturer: Due date: Spring 2014 Dr. Fadi Abu-Amara Dr. Amer Ibrahim 20/2/2014 Maximum Mark: 100 ID:___________________________________ 1-Learning Outcomes being assessed LO2. Analyze, describe and apply project management techniques to practical problem solutions. 2-Handing in format instructions ï‚ · Sign thisRead MoreProject Management-Extra Crashing Problems with Answers1174 Words   |  5 PagesProblem #1 (Answers on Pages 5-6) Below are the data for a Time-Cost CPM Scheduling model analysis. The time is in days and the costs include both direct and indirect costs. (Time Units = Days). |Activity |Immediate |Normal Time |Crash Time |Normal Cost |Crash Cost | | |Predecessor | | | | | |A |-- |5 |2 |200 |800 | |B |A Read MoreProject Management : Organizations Overcome Common Problems And Challenges Of Managing It Projects1770 Words   |  8 PagesExtensions to which project management is able to help large organisations overcome common problems and challenges of managing IT projects. Introduction Project management has become a means of remaining competitive and deliver results consistently for businesses, a report carried out by the Economist Intelligence Unit mentioned roughly eighty percent of global executives believed having project management as a core competency helped them remain competitive during recession period (Gale, 2009, pRead MoreThe Communication System Project Teams : Problems Of Transfer Knowledge And Information For The Management Of It Projects1077 Words   |  5 PagesCommunication of project teams is a vital factor in the success or demise of a project. The purpose of this paper is to summarize and analyze the article The Communication System Project Teams: Problems of Transfer Knowledge and Information for the Management of IT Projects by Dr. Jerzy Kisielnicki. The paper will provide overview of Dr. Kisielnicki study of communication of a project team, what techniques are used, the effect that the communication has on the project, and the project mana ger’s roleRead MoreThe Most Common Problems in Project Management as Perceived by Project Managers in Abu Dhabi in 20114269 Words   |  18 PagesChapter 1 Introduction Project Management is not something new in today’s world as it has been practiced since the early civilization by early architects and engineers such as Vitruvius, a Roman writer, architect and engineer, Christopher Wren, Thomas Telford and Isambard Kingdom Brunel. Though it has been used before, organizations started to apply systematically the project management tools and techniques to complex project in the 1950s. 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But due to problems the CHEMICS insurance company decided to update all their pro cesses and systems. This project effect all the departments within the company.So a management team with hired consultants and some members of insurance company was formed.Moreover there was no project manager for this case study.After completionRead MoreProject Managers And The Conflicts That Limit Their Success On Projects1353 Words   |  6 PagesConflicts For Project Managers To Be Successful Mick A. Hansen Embry-Riddle Aeronautical University â€Æ' Abstract This paper focuses on project managers and the conflicts that limit their success on projects. Even though we are in the twentieth century there are still many problems for project managers. In business there are many re-occurring problems all the time as project managers. The issues that arise at times are structured in a way because there are more than one project manager involvedRead MoreInformation Technology And The Field Of Software Development Projects1204 Words   |  5 Pages Software development is all about tasks, milestones and the duration of each one of these. However, a problem has presented itself and that problem is keeping up with the hours allocated for each task. This means there is an insufficient amount of time set aside for software development projects. One might say why not add additional manpower to help support software development projects? According to American computer architect Fred Brooks,that’s a classic mistake known as the â€Å"pre gnant woman†

Eymp 1 Context and Principles for Early Years Provision Free Essays

EYMP 1 – Context and Principles for Early Years Provision Part 1 An explanation of the legal status and principles of the EYF and how national and local guidance materials are used in settings The legal status and principles of the Early Years Foundation stage is used with children aged from birth to five years. The Government have outlined three primary and four specific areas and seventeen early learning goals that they think are important to a child’s development and planning is used to meet a child’s individual needs. An explanation of how different approaches to work with children in early years have affected current provision in the UK Over the years many people have made studies of what they believe were the important factors in providing for children’s needs. We will write a custom essay sample on Eymp 1 Context and Principles for Early Years Provision or any similar topic only for you Order Now All of these pioneers believed that there should be an integrated approach to the early years provision. One of these pioneers that had the greatest influence was Freidrich Froebel. Froebel founded the first kindergarten in 1840 and learned how important it was for children to have real experiences and to be physically active, learning outdoors as well as indoors. He believed that schools should be communities where parents could join their children, and that parents were the first educators of children. Other pioneers were Maria Montessori who devised a structured teaching programme based on watching children with learning difficulties and building on the work of Froebel. She have a different view to him in some areas, for example believing that children should learn to work alone to help them become independent learners and did not see the benefit of play. Rudolf Steiner believed that the first seven years of a childs life were the most important and that they needed a carefully planned environment to develop in a rounded way. Margaret McMillan used many of Froebel’s ideas and thought that play was very important. She believed that nurseries were an extension of the home and not a replacement for it. In the 1920s she set up nursery schools that were copied across the world, having gardens and welcoming families and not just children. One of her most important achievements was introducing school medical services and school meals. She did this because she believed that children could not learn of they were hungry or sick. All of the work of these and other pioneers had an impact on the way that the current provisions in the UK have developed. Why the early years framework emphasises a personal and ndividual approach to learning and development The early years framework emphasises a personal and individual approach to learning and development because valuing a child’s individuality, ideas and feelings is an important part of developing an individual approach to the learning and development. A child has universal physical needs such as food, drink and shelter and psychological needs such as love, affection, security, friendship which are essential to maintaining their quality of life. In recognising and trying to meet an individual child’s needs each child’s age, physical maturity, intellectual abilities, emotional development, social skills and past experiences and relationships need to be considered. Part 2 An explanation of the partnership model of working with carers This enables different services and professionals to join together to prevent problems happening. It is used to support children, young people and families to help secure improved outcomes. A review of the potential barriers to participation of cares and an explanation of how these barriers may be overcome There can be barriers to effective partnership working these include problems in sharing information, people not being clear on their roles and concerned that they may make a mistake. An explanation of strategies that can be used to support carers who may react positively or negatively to partnership opportunities Some people may feel threatened that new approaches are being used which mean that they have to work in different ways to which they have been used to. Some may also not like being managed by someone that has different skills and experience from their own. To overcome these issues team meetings can be used for everyone to help them work together. It will also allow everyone to fully understand the roles and responsibilities of the other services and practitioners. An explanation of how effective multi-agency working operates within early years provision and benefits children and carers The Common Assessment Framework is used to by practitioners to assess the additional needs of and their family and to help identify the services that will be required to meet their needs. The Common Assessment Framework starts with assessment and information sharing of the childs development within the EYFS, the care and support offered, the overall family and environment. Using this information the lead professional will work with the team and the parents to put in place a plan to support the child’s development. The Common Assessment Framework has a standard form that is used to record and share with others the details of the assessment. The things that are important are clear and effective communication between the professionals and the agencies, keeping accurate records and maintaining confidentiality. How to cite Eymp 1 Context and Principles for Early Years Provision, Essay examples

Critical Analysis of Dramatic Irony in Hamlet free essay sample

Critical Analysis of Dramatic Irony in Hamlet Ophelia loves Hamlet although we believe he doesn’t feel the same way towards her by the way he treats her at certain times in the play, but he truly in the end does show he loved Ophelia. This incident manipulates audience sympathies, develops character and develops the conflict of the play. It manipulates the audience sympathies because it’s showing something that the audience has probably seen in reality. When there’s an incident like this occurring in real life, people will feel sad because of the negative things that are happening to a person. In this incident, the audience knows that she’s been falling for Hamlet, and still the audience would prefer seeing the best outcome happen to Ophelia, though the audience knows the reason for it to not happen, therefore the audience sympathies become manipulated. This incident develops the character because by Hamlet not feeling the way she does towards him, it gives the audience an insight on how Hamlet feels about women. We will write a custom essay sample on Critical Analysis of Dramatic Irony in Hamlet or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page In this case, the audience can see that Hamlet’s disgust of his mother’s sudden marriage makes him become an antagonist towards women. He thinks they’re all alike, easy to persuade like his mother was persuaded by his uncle and in haste too. It develops the conflict of the play because throughout the play, a new negative feeling of Hamlet’s, always becomes expressed, and follows one after another. It builds on to the play, which makes Hamlet say later on, â€Å"to be or not to be. Each time Hamlet feels bad the more he doesn’t value his life and the more he feels like being dead. In conclusion, this is how the incident has an affect. It does so many things to the play, like how it brings out a character, how it reaches out to an audience, and how it builds on the conflict. This incident is one of important parts of the play because without it, we may not see Hamlet the way we see it now.